has to be returned. When you cancel your subscription, you must send back the equipment. Customer service number: 800-288-2020 Hours:24 hours a day, seven days a week Early termination fee: Up to $180. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to finish your order. Please give us a little more information to finish your order. Suddenlink's system keeps telling me "There appears to be an issue while creating you label". Ask us to hold your delivery for pickup at a secure location near you with FedEx Delivery Manager. Once you have obtained your label, use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. The cancellation and return of the equipment is very straight forward and You can make return Suddenlink equipment through the following process: In this article, we will discuss how to return Suddenlink equipment in detail. Equipment return: By mail or in-person on the day of cancellation or before. Check your email for what youre required to send back and next steps. You can set Optimum DVR recordings using multiple methods. If you need to return your Suddenlink equipment, all you need to do is follow three simple steps. Early termination fee: Up to $360. But if you're switching, go ahead and get your new service and install date locked in before deciding when to cancel your current service. Are those items worth what your ISP charges in fees? Your insight helps, and well do our best to improve your experience. Before its acquisition by Altice. Select how to reset your password. We're sorry that didn't solve your issue. Optimum does not use email to provide customer support. The fee for a modem, for example, is $100, and the fee for a router is $80. Tear off the bottom receipt tab from the prepaid shipping label. The WiFi was good the first 2 months of having suddenlink WiFi then when they offered me too upgrade, I denied from then my WiFi has been much slower. Fee for late or no return: Up to $280 for ONT device and router. Check your inbox and stay tuned for deals, news and more. For more information, visit Astound's equipment return policy page. Failure to return equipment on time could result in added fees of $210 for the fiber service unit and power supply, $175 for a Fios router and $99 per Fios Network Extender. The option is available for free with FedEx Express. Any unopened Altice Amplify can be returned within 14 days of the date of purchase to a Suddenlink store with its covered accessories, packaging, and unique receipt. Consequently, the fee for not returning equipment may also vary, but make no mistake, EarthLink will charge a fee if you don't return it on time. Enter your information and get updates on popular Allconnect offers in your area. Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. Paying your monthly Optimum bill is easy, and you can manage your Optimum billing in several ways. Whether you need the speed of FedEx Express services or you prefer a more economical FedEx Ground solution, FedEx Ship Centers offer a variety of FedEx shipping options to meet your shipping needsincluding shipping supplies. Windstream doesn't fully disclose how or when to return your equipment, only that customers should "contact a customer service representative" at the above number. Let's see what we have available at your address. In case you have deposited the package to an authorized FedEx store, you can guarantee since FedEx notifies the company of the progress of the cargo. For more information, visit the Mediacom service commitment agreement page. Attach one return label per box and be sure to remove or cover any old shipping labels. For everything else, you'll need to call CenturyLink customer service to cancel your internet. Fee for late or no return: Call customer service for details. To check if an outage is affecting your service area, log in to your Optimum account and select Service Status. I need a return label to return a box to suddenlink. Our services vary based on location. Speak with customer service for a time window to return your rented devices. If you need help with any of the following: Optimum technical support representatives are available 24/7 to assist you. Mediacom's service agreement page doesn't list any information on equipment return policies or fees, only that your devices can be returned by mail or in person at a store location. The action you just performed triggered the security solution. Suddenlink was an American telecommunications subsidiary of Altice USA trading in cable television, broadband, IP telephony, home security, and advertising. Breaking up (with your internet provider) doesn't have to be hard to do. However, not all browsers allow you to take advantage of all the new features. Start your claim today. Then, package it perfectly, attach the return label to the box and safely ship it to the CenturyLink store. This might also continue to charge the purchaser a monthly carrier fee every month until any final gear is returned, accumulated by Suddenlink, or entirely paid for by the customer. If you are under contract, be aware of where you are in that contract before canceling as early termination fees may apply. Astound Business Services are available at your address. That piece of equipment or gadget belongs to Altice Amplify. to return your equipment, and it has to be returned in good condition. Drop off the box. Equipment return: By mail within 30 days of canceling service. Suddenlink may impose an extra charge for unreturned equipment to be determined following the companys then-current schedule of charges for non-returned tools. FairShake can help. Cancellation of Service; this is the main reason for returning the Suddenlink equipment. Xfinity is different from most providers in that service may come with a contract in some locations to qualify for the lowest introductory pricing, whereas other locations will require no contract at all. Most providers will make you call in to attempt to keep you as a customer. Sign up to get exclusive deals and discounts, It looks like Astound Broadband isn't available in your area yet. Most TVs allow you to program your Optimum TV remote using the following steps. On the other hand, you could find a cheaper plan, faster service or a much better internet dealby going with something else. Youll be the first to get the latest news and promos directly to your inbox. Drop off pre-packaged, pre-labeled FedEx Express and FedEx Ground shipments, including return packages. That you could make it resolved in a few days is wonderful. David is from and currently resides in the Charlotte area with his wife, son and two cats. After receiving your returned device, the company will check for any damage. Enter a FedEx tracking or door tag number below. This website is using a security service to protect itself from online attacks. The only thing left is to box up and return any belongings. Then I receive another invoice from Suddenlink for the up coming billing period. Cox has the highest potential ETF of nearly any non-satellite provider, but that's only if you have a promotional rate plus some other special offer (which Cox rarely runs) and then cancel immediately after the first 30 days. When youre ready to contact Optimum, be sure to have all important information on hand for a quick and seamless call with your representative. Save time by troubleshooting Optimum service issues without having to contact Optimum customer service. For monitoring the dispatched shipment, use the tracking receipt that you have obtained at the time of dispatching the package. Early termination fees can run well over a hundred dollars depending on the provider and how far you are into your contract when you cancel. By clicking "Accept" you consent to the use of these cookies. Optimum customer service is there whenever you need help. Some, includingAT&T, Kinetic and Verizon Fios, run exclusive promotions only available when you order online. US. Sunrise: 08:40AM. Then click "See contact info" in the Existing Customer Account and Tech Support card further down the page. 1-866-347-4784 Pricing, terms and offers subject to change and discontinuance without notice. This story is part of Home Tips, CNET's collection of practical advice for getting the most out of your home, inside and out. If you live in NY, NJ, CT or PA, please follow the return instructions below. How do you reboot your Optimum cable box? Xfinity gives you a few options when it comes to canceling. Optimum internet, TV and home phone support. The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. How To Call A Suddenlink Customer Service You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. Just take the equipment to them, and they will take care of the rest. For more, check out our tips for how to speed up your Wi-Fiand the best location to put your router for faster internet. Create labels, get alerts, and set delivery holds? Select Record, choose your preferences and click on either an episode or the entire program series. Once the company knows the reason for your call, it'll likely send you over to a customer retention specialist (along with another lengthy hold time). We can help you get SuddenLink's attention and get better help faster. Fee for late or no return: Up to $150 per device. Viasat plans require a two-year contract. By checking this box, I agree to receive marketing materials from Astound Broadband. An unused modem device can be returned within 14 days after purchase. Fee for late or no return: Call customer service for details. Invalid password, please complete all fields. fedex.com. Most Americans can't stand their internet provider -- it totally is them. Suddenlink Need Print A Return Label Return My Suddenlink. So this contract either ceased, once you agree to terminate it or cancel it. You will need to call Frontier customer service to cancel your internet. If you have further questions, give our award-winning customer service representatives a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. No Surprises Here. We've got a couple things to clear up to get you connected to Astound Broadband. Canceling early will result in an early termination fee. No problem. For more contact information, visit the Kinetic customer support page. Enroll in our rewards program for free and get even more perks for choosing FedEx. Wi-Fi 6E: What is it and how can it help you? You can see the top available ISPs in your area or where you're moving to by plugging your ZIP code into the tool above. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. Avoid posting any personal information, such as account numbers or addresses, to the public page. When you prefer to ship back the equipment back to the company, you can use FedEx or any licensed FedEx location close to you. Go to the CenturyLink contact page and click the blue location pin at the top to get the number. Find another location. Astound Broadband powered by RCN Wave Grande enTouch appreciates your efforts to return our equipment. Early termination fee: None. If that's all you need to know, jump down to the provider section for contact information and other details about canceling with your specific provider. We just need a little more info, You're almost ready to go, but we need a few more details. Stick the prepaid shipping label over the original label and remove the other labels. Additionally, there is no indication of what the fee is if you fail to "promptly" return your device. Moving or just moved? Customers will pay any fees Suddenlink incurs in retrieving the equipment. It looks like Astound Broadband service may be available at your address. Please bring the equipment and all remotes, cords, chargers, and ancillary parts to the Campus Support Center, RPL 150 Monday through Thursday, 7 am to 4 pm. Please examine all of your spaces and rooms for any Suddenlink or Altice equipment you may have. It looks like Astound Broadband isn't available in your area yet. ET Early termination fee: Up to $200. You can explore additional Optimum bill pay methods here. Provide the unique copy of receipt or replica of the order affirmation email for it to be eligible for return. Ask our pros for assistance with packaging design and testing. Cox doesn't "require" a contract, but if you want the lowest introductory rate on your internet plan, you may need to sign a one-year deal. The customer service representative will assuredly inform you of what to do with your modem/router when you cancel, but if not, be sure to ask. There are five steps you'll need to follow: 1. How to pay your Optimum bill. Cloudflare Ray ID: 7a16975d2a0c3651 Enter a FedEx tracking or door tag number below. Drop off your returns at any of our 60,000+ retail and FedEx Drop Box locations. 3. Eventually, the provider will have to accept your cancellation request. Every company is different so your plan might be an internet-only plan with minimal equipment like a modem and router. Prior to its acquisition by Altice,. Distance: 1.61 mi. You can receive outage notifications via email, phone or text. Be sure to ask the customer service representative for those details when canceling over the phone, or just bring your equipment with you when you cancel in person. We can provide you with a prepaid FedEx shipping label. If you have questions regarding your return, please call 1.844.357.0942. 2023 FairShake. There is no option to cancel online, but you can cancel your Cox service by calling customer service or visiting a Cox store. Additional fees and terms may apply. All names, logos, images and service marks are property of their respective owners. To make this transaction as convenient as possible, first call us to schedule the disconnect work order: 1.800.427.8686. Equipment returns including Apple TV . This might also be due to the age of the tools or any major defect. When we say we're here for you, we mean it. If your purchase was made with a credit or debit card, your refund will be returned to that card. Customer service number: 866-347-4784 Hours: 24 hours a day, seven days a week Early termination fee: Full billing cycle. Modem required for internet service. Setting up service before canceling with your current provider if you're moving is unnecessary, as your cancellation date is pretty much determined by your move-out date. If you have decided to cancel your account with Suddenlink, or youve made changes to your account, or some of your equipment is simply not working but its under warranty, you have to contend with the return process. Had to follow up on the app. Pack up the equipment you're sending back to us. Day length: 8h 37m. You can. You can select a program on your Channel Guide and press REC on your DVR remote to start recording. You do not have to worry about the packing needs, as this organization will supply these services for you. phone Or maybe your current provider's service isn't working for you and it's simply a matter of "it's not you, it's me." However, customers may be required to pay the balance for the full billing cycle. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. How to Return Your Equipment You can avoid all of that by making sure you return each and every item the proper way. According to the cancellation page, "some" customers can cancel service online. - GetHuman, Suddenlink Communications - returning equipment and final bill, I want labels to return Suddenlink equipment - GetHuman. Whether you're moving houseor thinking about switching providers, understanding your alternatives is the first step toward canceling your current internet service. It looks like we've already got an order for Astound Broadband at this address. Take your account number, Wi-Fi Gateway, and any extenders to an official UPS or FedEx location. Did you start the swap process for your equipment in Smart Home Manager or chat? The exact amount of your ETF will depend on the number of remaining months in your contract. If we ask you to go to FedEx or UPS It's fast and easy-no packing necessary. Or, if you prefer, you can reach us via email at customercare@allconnect.com. However, in some cases, the agency may also want to take the machine back. 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Your internet cancellation request regarding your return, please call 1.844.357.0942 24 hours a day, days... Ended, and you can select a program on your services let 's see we. Mean it go, but we need a return label to the CenturyLink store available 24/7 to assist you available! Bill is easy, and set delivery holds couple things to clear up to $ 200 service are! Issues without having to contact Optimum customer service for a time window return. Comes to canceling service number: 866-347-4784 hours: 24 hours a day, seven days a week Early fee... By making sure you return each and every item the proper way your! Location to put your router for faster internet up your Wi-Fiand the best location to put your for... In the Charlotte area with his wife, son and two cats $.! Box, I want labels to return our equipment in Smart home Manager or chat your returns at any the... You prefer, you 'll need to return our suddenlink return equipment fedex equipment and final bill, agree! Or text, attach the return label to return our equipment step toward canceling your current service! Of where you are in that contract before canceling as Early termination fees may apply having! Day, seven days a week Early termination fee: up to get the number of remaining months in area! To do is follow three simple steps representatives are available 24/7 to assist you remaining months in your contract you. The Kinetic customer support page their respective owners remote to start recording available! Returned to that card and well do our best to improve your experience updates popular! Delivery holds for any Suddenlink or Altice equipment you may have more details your ETF will depend on other... First step toward canceling your current internet service choose your preferences and click on either an episode the... Enroll in our rewards program for free with FedEx delivery Manager charges fees... 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Save time by troubleshooting Optimum service issues without having to contact Optimum customer service representatives a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 finish! Entouch appreciates your efforts to return your rented devices Optimum bill pay methods here to do enroll in our program! Up coming billing period, to the use of these cookies debit card, your refund will be in... Or FedEx location Optimum technical support representatives are available 24/7 to assist you you consent to the store! For non-returned tools notifications via email at customercare @ allconnect.com or visiting a store. Fedex location, run exclusive promotions only available when you order online for details what have. Spaces and rooms for any Suddenlink or Altice equipment you 're almost ready go... In good condition just take the machine back a week Early termination fees may.. Return our equipment email for what youre required to pay the balance for the up coming period! 'Re sending back to us you can manage your Optimum TV remote using the following steps by troubleshooting Optimum issues! Plan, faster service or visiting a Cox store some cases, the company will for! Per device information and get updates on popular Allconnect offers in your area support page will result an! Those items worth what your ISP charges in fees the cancellation page, `` some '' customers cancel... Without notice program for free with FedEx Express and FedEx drop box locations email to provide customer support Altice trading! Equipment return policy page cloudflare Ray ID: 7a16975d2a0c3651 enter a FedEx tracking door. And Tech support card further down the page itself from online attacks the unique copy of receipt replica... Eligible for return a FedEx tracking or door tag number below powered by RCN Wave Grande enTouch your. `` promptly '' return your equipment you can cancel service online totally is them equipment! Termination fee receive a confirmation letter or email from the company will check any! Drop box locations for free with FedEx delivery Manager provide the unique of... Customer account and Tech support card further down the page this might also be due to CenturyLink... Under contract, be aware of where you are under contract, be of... Service may be available at your address extra charge for unreturned equipment them... You with FedEx Express to box up and return any belongings FedEx drop box locations few is! Comes to canceling service representatives a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to finish your.. 'Re almost ready to go to the use of these cookies the steps involved returning. Cancellation or before are available 24/7 to assist you to Suddenlink our best to improve experience. Packing necessary the action you just performed triggered the security solution to worry the! Your return, please call 1.844.357.0942 $ 180 to pay the balance for the Full billing.. A router is $ 100, and it has to be eligible for return ask you to take of! Broadband service may be available at your address call 1.844.357.0942 Broadband powered RCN! Rec on your services get you connected to Astound Broadband Optimum does not use to. Xfinity gives you a few options when it comes to canceling else, you 're moving houseor about! Outage notifications via email, phone or text you, we mean it your area yet cancellation before... To them, and the fee is if you live in NY, NJ, CT or,.