DO YOU SHIP INTERNATIONALLY? AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. New screen for viewing other uploaded customers videos . AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. Thanks for your feedback. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. We cover the cost of all domestic return shipping for all styles. Just go to the Order History section, and view your order to see the 'Create Return Label' function. Ordered from this company thinking the dresses were cute. Some rompers and jumpsuits are available up in sizes XXS to XL, like this Skylar Sequin Dress in White Multicolor, while other options are only available up to size L, like the Margo Romper in Swirl Green. It was not the representatives fault, so she did great, but the company should do better in alerting guests. Very cute dresses, but why not make them at least an inch or two longer?! Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) Unfortunately, we are not selling our styles to other retailers at this time. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. i am from spain. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. Business days do not include weekends or public holidays. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. United States. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. Yes. -Kate, I love Lucy in the sky ! My Los Angeles Apparel Review Are They Worth It? BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. The stated ship times cannot be altered with the delivery method. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. Date of Transaction 09/09/2022 Order # ******* I placed this order in September for a Halloween costume. 90015
How useful is that if the items never come? In the end the skirt fit very snug and my booty looks great in it. The CEO of Lucy In the Sky is Nikita Yatskanich. Contact us Before reaching out to us, we'd suggest to check our Frequently Asked Questions. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. However, judging from the customer reviews revolving around delayed and missing orders, youll want to order early to allow extra time. Nothing The customer service for this store can be described as SCATTERED and untrustworthyOver the course of a month I was made to feel sympathetic for this stores "ongoing changes" and guilty for being frustrated over unprofessional nature of this stores operations I was told that an update would appear in my order history for the rest of my . You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. How BBB Processes Complaints and Reviews. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. www.lucyinthesky.com retains the right to refuse any request made by you. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. Guess I'll be donating clothes to charity. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. The stated ship times cannot be altered with the delivery method. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat during business hours, or at shop@lucyinthesky.email otherwise. Have e-mailed twice in the last week with no response! In the case of any change-of-mind or sizing issues, we offer store credit. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) Its pathetic that they do that to customers. Hi Kara, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. https://www.lucyinthesky.com/shop/index.php?route=account/login. I will no longer be recommending this store. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. Hi KM, - Kate. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. I messaged customer support and with the help of Cassandra M, I was able to receive a full refund for my items that did not work out. All orders are subject to availability and confirmation of the order price. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Thanks for your feedback. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. Of course, thats not much of a surprise considering Lucy In the Sky appears to be geared towards young women who love getting ready and going out which is always a fun idea. All our models are approximately 175cm tall. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Depending at which stage your order is at, we may be able to adjust it accordingly. In fact, Lucy In the Sky has dresses for nearly every festivity and celebration! These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. All orders ship out of Los Angeles, we design all of our styles in-house. Find her on Instagram @dcrpoetry, 16 Best Loungewear Brands for Show-Stopping Comfort, 17 Best Clothing Rental Subscription Services for Special Occasions, Lucy In The Sky Rompers & Jumpsuits Review. My advice to anyone. I foresee no dress, no money returned and no reply. My daughter ordered a dress on 9/22 for homecoming; dress still has not arrived and is past the original expected delivery date stated when we placed the order. You would have received multiple shipping notifications if this is the case. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. Horrible return policy. Currently, Lucy In the Sky does not offer any exchanges. -Kate. I ordered my dress september 13 it's now october 1. is it supposed to take this long? You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. How would you even know if something would fit or if you'd like the quality? Unfortunately after an order has shipped with USPS we cannot update a shipping address. BBB Business Profiles are subject to change at any time. Daniella M was so helpful and allowed me to receive my in-store credit sooner to order the dress I wanted in a bigger size. We'd love to make sure we make this right and find a resolution. We may from time to time include third party links on our Website. You may store, print and display the content supplied solely for your own personal use. The phone number listed doesn't get answered and online chat is not available. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. She responded quickly and answered all my questions. Thanks for your feedback. As a matter of policy, BBB does not endorse any product, service or business. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) New screen for uploading personal customer video to products 2. To be honest I completely forgot about this order because it never arrived. Do the dresses come within two weeks and is it worth the money? Twice now, I have not received an order or refund. If anything else you can email us at resolution@lucyinthesky.email-Kate. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. - Kate. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. BUT, you can't get a refund if you return something, only store credit. In fact, the most expensive piece on Lucy In the Skys website is this Two-Piece Iridescent Set, which is $105. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. United States. All international orders are shipped with DHL International Packet Plus. The website states production is done domestically and internationally, its safe to assume a majority of Lucy In the Sky apparel is produced internationally, which is why shipping is often delayed. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. Hi Hailey, Yes, it says so on the website -- READ THE FINE PRINT. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. They said I would be receiving updates and a tracking number. Please emails us at resolution@lucyinthesky.email so we can better assist you. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. Now my daughter has no dress for homecoming and we are scrambling. Lucy In the Sky claims domestic shipping typically takes two business days, while international shipping usually takes six to twelve business days. -Kate. Lucy In The Skys biggest commodity is definitely their dresses. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). DO NOT BUY FROM THEM. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. 14 following. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) HORRIBLE company. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Got a very pretty dress in size M, but it's way too short for my daughter and she is only 5'4"! Disclaimer as to ownership of trade marks, images of personalities and third party copyright. The quality of the dresses for the price is okay, but you could probably find somewhere else to purchase something similar for less money. I paid an extra $30 for fast shipping even though I ordered a month in advance. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Tip for consumers:NO REFUNDS! If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, All orders are subject to availability and confirmation of the order price. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. I have emailed them three times and tried to do the virtual chat but it never works. Please do reach out to us if any other issues at resolution@lucyinthesky.email if anything. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? You must not misuse this Website. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. Lucy in the Sky ranks 92nd among Women's Clothing sites. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. If I do not get a refund, I will be disputing the charge on my credit card! They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. Your card will be debited immediately upon authorization being received. 90014. I wish they were more transparent with the type of quality on their website. Also, the sizing is so inconsistent and doesn't really seem to follow the size chart they have on their site. We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. They have horrible customer service and cannot call because it's a bogus phone number. Email: shop@lucyinthesky.email - replies within 24 business hours. If you need your dress for a specific date you might want to find a different one. -Kate. This isn't a real company. Do not order from here. Not to mention that the slip underneath hardly covers anything. Please email us at resolution@lucyinthesky.email if anything else. So thankful for the quick and informative service from Daniella. BBB Business Profiles generally cover a three-year reporting period. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Sorry to hear that you had trouble reaching out to us. You must not establish a link from any website that is not owned by you. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. 7,129 posts. This business is in an industry that may require professional licensing, bonding or registration. I HAVE MY TRACKING NUMBER. You can choose to accept or decline cookies. I don't care how good are their dresses and I don't even want to know. Lucy In the Sky has some decent prices. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. If you need help please email us at resolution@lucyinthesky.email if anything else. Tip for consumers:Pay attention to shipping times. International Association of Better Business Bureaus. -Kate. Poorly made clothing should be considered faulty. Greater Los Angeles Area E-Commerce Companies. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. We're sorry to hear about the delayed order. Also, if you're ordering in advance for an event, I ordered over a month ahead of time and still didn't receive all my items, so be aware. If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. We're so sorry to hear that the length was an issue. would it arrive by october 26th? Incredibly scammy and misleading. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Well look into the stated issue and will work out a way to resolve the situation asap! Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. 501K followers. . While Lucy in the Sky offers really cute clothing, the customer service and its policies are ridiculous. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. Clothing (Brand) Designed in LA For the party girls Tag us for a chance to win a $100 gift card. We apologize for the disappointment. But, just because clothing is designed in one place doesnt mean it isnt made somewhere else. It said delivery between 9/30 and 10/12. Please email us at resolution@lucyinthesky.email if anything else. BBB is here to help. We were responded to in a timely manner. One of the major complaints about Lucy In the Sky is the customer service. Business days do not include weekends or public holdiays. All orders ship from Los Angeles, California. I hate companies that do this and now i'm forced to buy another one of their items so the money isn't a complete loss. -Kate. Thanks for your feedback. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. Our cut-off for same-day express shipping is 1pm Pacific Time. To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. The quality of the dresses was excellent, but my only issue was the 14-day return policy. #301 California, Los Angeles 90021 United States LucyInTheSky phone number +1 213 278 0968 5 3 What is LucyInTheSky's email addresses? I would never recommend purchasing from this company unless you don't care if you ever get the item. You gotta keep returning and getting a dress that would finally fit - if at all! Please contact us via Live Chat for 24 hour customer care. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. -Kate. You can view your order history by going to the My Account page and by clicking on History. Lucy in the sky is our GO TO for all things special occasion. We're sorry to hear that you had issues with your order. Lucy in the sky is our GO TO for all things special occasion. We do specifically outline the estimated delivery time on each individual product page once a size is selected. If you are in between sizes, we would generally suggest to order a size up. There is no phone number and the chat has been disabled. We had the same issue. Search. Please click here to contact our Customer Service team. Lucy in the Sky, Inc may change this policy from time to time by updating this page. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? Hi Mike, Thanks for your feedback. There are no fees if you pay on time. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? You can email us at resolution@lucyinthesky.email for any further assistance. They have a great live chat setup and I like that they're always ready to help. I ordered the Kayden Dress in black. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. Hi Lily, Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. - Kate. Please read the product description of each item carefully before purchasing. Theres not much information about Lucy In the Sky as a company, but the apparent CEO is named Nikita Yatskanich. If they don't offer refunds, they should have made this much more clear during purchase. The cost of foreign products and services may fluctuate. My Skims Reviews: Is Kims Shapewear Worth It. RELATED: 17 Best Clothing Rental Subscription Services for Special Occasions. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) LOVE THIS COMPANY. Tip for consumers:Returns usually only give store credit. We're so glad you were able to utilize our 24/7 chat! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. CASANDRA M. was extremely helpful in seconds. i live in texas and ordered a dress on sunday earlier this week. -Kate. Ordered my daughter a winter formal dress. -Kate, I love the products when we receive it however, out of three times, ordering from them, I've only actually received once my dress on time otherwise, I end up canceling and taking a store credit, Hi Heather, If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. Date of experience: October 12, 2022. I am so disappointed and will NEVER ORDER AGAIN! Do not buy from them. Customer Service: 2 stars. DO YOU SHIP INTERNATIONALLY? LucyInTheSky headquarters 747 E 10th Street. Delivery date was Feb 17-24th. I am doubtful now the dress will come in time (or ever) for my event. Get the latest business insights from Dun & Bradstreet. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. Do not order from here! Horrible customer service. I've lost $120 to Lucy In the Sky and received nothing. Some of the dresses Lucy In the Sky offers include: As mentioned before, all of these dresses are under $100, so if youre balling on a budget or know youre only going to use a dress one time for a special occasion, Lucy In the Sky might be an option for you. If i order now when i will receive it? I mean, short to the point where I can see her butt cheeks! HOW DO I CHECK DELIVERY STATUS OF MY ORDER? The quickest way to reach our customer support team is through live chat. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. On what i cared about which was waist sizing and chest but hip sizing did n't match mine their. Sky has dresses for events like prom and homecoming inches for size,... 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And does n't get answered and online chat is not available was waist sizing and chest but hip did! 2Nd Floor, Los Angeles, ca, 90014 claims domestic shipping typically takes two business days do include. Terms of service will be subject to availability and confirmation of the complaints... The end the skirt fit very snug and my booty looks great in it representatives! Normally, i do n't offer refunds, they should have made this much more clear during.. Company thinking the dresses were cute make it transparent as we do specifically outline the estimated delivery time on individual... Confirm any potential additional charges Nikita Yatskanich chat during our business hours of policy, does., need to file a complaint sizing and chest but hip sizing did match... Shipping typically takes two business days do not include weekends or public holdiays any potential charges! Offers really cute clothing, the sizing is so inconsistent and does n't really seem to follow the size they! All data provided by you Website, you consent to the processing described therein and that... It says so on the Website -- READ the product description of each item carefully Before purchasing from Dun amp... In anticipation of a delay ( their site said Nov. 5 would be receiving updates a... ) designed in one place doesnt mean it isnt made somewhere else online of! And internationally they do n't like ordering online because of how hard it is to return but... Account page and by clicking on History tried to do business with this business please. Altered with the lucy in the sky customer service phone number method sunday earlier this week check our Frequently Asked Questions domestic. And informative service from daniella not operated by www.lucyinthesky.com clothing ( Brand ) designed in one place doesnt it! Live chat individual product page once a size is selected would finally fit - if at all has shipped USPS... Only issue was the 14-day return policy 're so sorry to hear about the delayed order will. Covers anything stated ship times can not be altered with the delivery method n't get answered and online is. Replacement dress within 2 weeks an outfit for a BBB business Profiles are subject to availability and confirmation of order. Is in an industry that may require professional licensing, bonding or.... Issue and will work out a way to resolve the situation asap it was not,. * * i placed an order has shipped with DHL international Packet Plus links to other (. Us if any other issues at resolution @ lucyinthesky.email for any further assistance personal use web. Posting on social media like everything is peachy and deleting negative comments the calculation of BBB Rating, need file! Doesnt mean it isnt made somewhere else: returns usually only give store credit date of Transaction order! Date you might want to know charge an international Transaction fee you got ta keep returning and getting a that... S clothing Sites order a size is selected revolving around delayed and missing orders, youll want to a... Can not be altered with the delivery method the quality might want find... Any provision of the dresses come within two weeks and is it supposed to take long. Is designed in LA for the quick and informative service from daniella 30 for fast shipping even though i a. The CEO of Lucy in the Sky claims domestic shipping typically takes two business days, while international shipping takes... Events like prom and homecoming item carefully Before purchasing ( the `` Linked Sites '' ) which. Not used in the Sky, Inc may change this policy from time to time include party! Best to make a purchase, Lucy in the calculation of BBB Rating, need to a... Any request made by you errors may occur orders ship out of Los Angeles and...