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Damage that requires vacuuming or simple cleaning (e.g. A cleaning fee of up to $450 may be applied to the cost of a rental, should this non-smoking policy be violated. The customer will be provided with another vehicle, if one is available, and no fees of any kind will be assessed. Customers should check the car for body or interior damage, soil or dirt, and to ensure that it is smoke-free. 3 weeks later, I find a mysterious $450 charge from Avis on my credit card with no communication from the company. Depending on the state law, a landlord may be able to charge a non-refundable fee for cleaning. Providing your country allows us to give you a more accurate rental estimate. ._38lwnrIpIyqxDfAF1iwhcV{background-color:var(--newCommunityTheme-widgetColors-lineColor);border:none;height:1px;margin:16px 0}._37coyt0h8ryIQubA7RHmUc{margin-top:12px;padding-top:12px}._2XJvPvYIEYtcS4ORsDXwa3,._2Vkdik1Q8k0lBEhhA_lRKE,.icon._2Vkdik1Q8k0lBEhhA_lRKE{border-radius:100%;box-sizing:border-box;-ms-flex:none;flex:none;margin-right:8px}._2Vkdik1Q8k0lBEhhA_lRKE,.icon._2Vkdik1Q8k0lBEhhA_lRKE{background-position:50%;background-repeat:no-repeat;background-size:100%;height:54px;width:54px;font-size:54px;line-height:54px}._2Vkdik1Q8k0lBEhhA_lRKE._1uo2TG25LvAJS3bl-u72J4,.icon._2Vkdik1Q8k0lBEhhA_lRKE._1uo2TG25LvAJS3bl-u72J4{filter:blur()}.eGjjbHtkgFc-SYka3LM3M,.icon.eGjjbHtkgFc-SYka3LM3M{border-radius:100%;box-sizing:border-box;-ms-flex:none;flex:none;margin-right:8px;background-position:50%;background-repeat:no-repeat;background-size:100%;height:36px;width:36px}.eGjjbHtkgFc-SYka3LM3M._1uo2TG25LvAJS3bl-u72J4,.icon.eGjjbHtkgFc-SYka3LM3M._1uo2TG25LvAJS3bl-u72J4{filter:blur()}._3nzVPnRRnrls4DOXO_I0fn{margin:auto 0 auto auto;padding-top:10px;vertical-align:middle}._3nzVPnRRnrls4DOXO_I0fn ._1LAmcxBaaqShJsi8RNT-Vp i{color:unset}._2bWoGvMqVhMWwhp4Pgt4LP{margin:16px 0;font-size:12px;font-weight:400;line-height:16px}.icon.tWeTbHFf02PguTEonwJD0{margin-right:4px;vertical-align:top}._2AbGMsrZJPHrLm9e-oyW1E{width:180px;text-align:center}.icon._1cB7-TWJtfCxXAqqeyVb2q{cursor:pointer;margin-left:6px;height:14px;fill:#dadada;font-size:12px;vertical-align:middle}.hpxKmfWP2ZiwdKaWpefMn{background-color:var(--newCommunityTheme-active);background-size:cover;background-image:var(--newCommunityTheme-banner-backgroundImage);background-position-y:center;background-position-x:center;background-repeat:no-repeat;border-radius:3px 3px 0 0;height:34px;margin:-12px -12px 10px}._20Kb6TX_CdnePoT8iEsls6{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;margin-bottom:8px}._20Kb6TX_CdnePoT8iEsls6>*{display:inline-block;vertical-align:middle}.t9oUK2WY0d28lhLAh3N5q{margin-top:-23px}._2KqgQ5WzoQRJqjjoznu22o{display:inline-block;-ms-flex-negative:0;flex-shrink:0;position:relative}._2D7eYuDY6cYGtybECmsxvE{-ms-flex:1 1 auto;flex:1 1 auto;overflow:hidden;text-overflow:ellipsis}._2D7eYuDY6cYGtybECmsxvE:hover{text-decoration:underline}._19bCWnxeTjqzBElWZfIlJb{font-size:16px;font-weight:500;line-height:20px;display:inline-block}._2TC7AdkcuxFIFKRO_VWis8{margin-left:10px;margin-top:30px}._2TC7AdkcuxFIFKRO_VWis8._35WVFxUni5zeFkPk7O4iiB{margin-top:35px}._1LAmcxBaaqShJsi8RNT-Vp{padding:0 2px 0 4px;vertical-align:middle}._2BY2-wxSbNFYqAy98jWyTC{margin-top:10px}._3sGbDVmLJd_8OV8Kfl7dVv{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:21px;margin-top:8px;word-wrap:break-word}._1qiHDKK74j6hUNxM0p9ZIp{margin-top:12px}.Jy6FIGP1NvWbVjQZN7FHA,._326PJFFRv8chYfOlaEYmGt,._1eMniuqQCoYf3kOpyx83Jj,._1cDoUuVvel5B1n5wa3K507{-ms-flex-pack:center;justify-content:center;margin-top:12px;width:100%}._1eMniuqQCoYf3kOpyx83Jj{margin-bottom:8px}._2_w8DCFR-DCxgxlP1SGNq5{margin-right:4px;vertical-align:middle}._1aS-wQ7rpbcxKT0d5kjrbh{border-radius:4px;display:inline-block;padding:4px}._2cn386lOe1A_DTmBUA-qSM{border-top:1px solid var(--newCommunityTheme-widgetColors-lineColor);margin-top:10px}._2Zdkj7cQEO3zSGHGK2XnZv{display:inline-block}.wzFxUZxKK8HkWiEhs0tyE{font-size:12px;font-weight:700;line-height:16px;color:var(--newCommunityTheme-button);cursor:pointer;text-align:left;margin-top:2px}._3R24jLERJTaoRbM_vYd9v0._3R24jLERJTaoRbM_vYd9v0._3R24jLERJTaoRbM_vYd9v0{display:none}.yobE-ux_T1smVDcFMMKFv{font-size:16px;font-weight:500;line-height:20px}._1vPW2g721nsu89X6ojahiX{margin-top:12px}._pTJqhLm_UAXS5SZtLPKd{text-transform:none} We began this non-smoking policy on October 1, 2009, to ensure that all our customers drive in a comfortable, clean car. New comments cannot be posted and votes cannot be cast, many same and similar complaints on the BBB. Following advice she had read in Consumer. TL;DR - the Avis out of LAX is running this as some sort of scam, just keep escalating it and tell them you are not paying for that. ._2Gt13AX94UlLxkluAMsZqP{background-position:50%;background-repeat:no-repeat;background-size:contain;position:relative;display:inline-block} What I do is anytime I get into a rental car in the plaza, I look to see if there are any tears in fabric or any big stains and I take pictures of those, he says. Only one offer can be applied per reservation. Just feel a bit pissed off about investing so much time for an unfair charge. I would expect that dispute to be ruled in your favor. small messes, food or drink spills) is charged $20. 2. If Budget charges me the service fee only on the one day of the toll I'll accept that as a lesson learned--if I get charged the $16.75 maximum service fee for my 75 cent toll I'm an unhappy customer I protested to the CEO and VP Customer Service and they refused to do a anything, even though I've been a 20 yr customer and spend over $5K per year. Days, Your rental ends in {{rentalHistory.hoursInRental}}
The billing ended up being EUR 3469.49 approx. A pack of cigarettes and remnants of smoked cigarettes : an empty cigarette package and remnants of smoked cigarettes are not evidence of any violation. I talked to the agent for awhile and he agreed with me that it would probably be fine after going through the wash, and after 15 minutes, the manager still didn't arrive, so the agent said it'd probably be fine and just waved me off - as I stepped into the elevator, I see the manager chasing me and telling me to stop and that my return wasn't in acceptable condition - and that's when things turned sour: $200 is absurd, a high quality interior and exterior detail doesn't even cost that much. One of their employees probably used it as a sneezy smoke spot and when another employee came to pick the car up to check it out, it smelt like smoke. However, the Tenant Fees Act 2019 made such clauses illegal in England from June 1, 2019, so a landlord cannot require a tenant to pay for cleaning from a professional company and Letting agents cannot charge a cleaning fee, . I argue with their customer service who eventually try to close the matter by giving me 50% off the fee (so now it is $225) as a "gesture of goodwill". Update. Step 1 - Talk to the Manager After receiving the increased receipt, I went inside to speak to the manager, but he was gone for the night. .Rd5g7JmL4Fdk-aZi1-U_V{transition:all .1s linear 0s}._2TMXtA984ePtHXMkOpHNQm{font-size:16px;font-weight:500;line-height:20px;margin-bottom:4px}.CneW1mCG4WJXxJbZl5tzH{border-top:1px solid var(--newRedditTheme-line);margin-top:16px;padding-top:16px}._11ARF4IQO4h3HeKPpPg0xb{transition:all .1s linear 0s;display:none;fill:var(--newCommunityTheme-button);height:16px;width:16px;vertical-align:middle;margin-bottom:2px;margin-left:4px;cursor:pointer}._1I3N-uBrbZH-ywcmCnwv_B:hover ._11ARF4IQO4h3HeKPpPg0xb{display:inline-block}._2IvhQwkgv_7K0Q3R0695Cs{border-radius:4px;border:1px solid var(--newCommunityTheme-line)}._2IvhQwkgv_7K0Q3R0695Cs:focus{outline:none}._1I3N-uBrbZH-ywcmCnwv_B{transition:all .1s linear 0s;border-radius:4px;border:1px solid var(--newCommunityTheme-line)}._1I3N-uBrbZH-ywcmCnwv_B:focus{outline:none}._1I3N-uBrbZH-ywcmCnwv_B.IeceazVNz_gGZfKXub0ak,._1I3N-uBrbZH-ywcmCnwv_B:hover{border:1px solid var(--newCommunityTheme-button)}._35hmSCjPO8OEezK36eUXpk._35hmSCjPO8OEezK36eUXpk._35hmSCjPO8OEezK36eUXpk{margin-top:25px;left:-9px}._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP,._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP:focus-within,._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP:hover{transition:all .1s linear 0s;border:none;padding:8px 8px 0}._25yWxLGH4C6j26OKFx8kD5{display:inline}._2YsVWIEj0doZMxreeY6iDG{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-metaText);display:-ms-flexbox;display:flex;padding:4px 6px}._1hFCAcL4_gkyWN0KM96zgg{color:var(--newCommunityTheme-button);margin-right:8px;margin-left:auto;color:var(--newCommunityTheme-errorText)}._1hFCAcL4_gkyWN0KM96zgg,._1dF0IdghIrnqkJiUxfswxd{font-size:12px;font-weight:700;line-height:16px;cursor:pointer;-ms-flex-item-align:end;align-self:flex-end;-webkit-user-select:none;-ms-user-select:none;user-select:none}._1dF0IdghIrnqkJiUxfswxd{color:var(--newCommunityTheme-button)}._3VGrhUu842I3acqBMCoSAq{font-weight:700;color:#ff4500;text-transform:uppercase;margin-right:4px}._3VGrhUu842I3acqBMCoSAq,.edyFgPHILhf5OLH2vk-tk{font-size:12px;line-height:16px}.edyFgPHILhf5OLH2vk-tk{font-weight:400;-ms-flex-preferred-size:100%;flex-basis:100%;margin-bottom:4px;color:var(--newCommunityTheme-metaText)}._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX{margin-top:6px}._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._3MAHaXXXXi9Xrmc_oMPTdP{margin-top:4px} The best of Aldis middle aisle this week! These are the available options that may be redeemed. I know Im at a disadvantage not having taken photos or a video of the interior, but what can I do to fight this unfair charge? Please try again. If they waited, say, 60 days to send you a damage claim, they've . Fees are a never-ending source of frustration to travelers. Open 8AM-4.30PM ikora voice actor quit; cotyledon pendens growth rate; fat dissolving injections uk before and after; best kids tennis racket; minecraft java data pack maker; p99 monk quests; mary magdalene revealed quotes; It sucks you have to deal with that. The maximum amount for which a tenant can sue in Texas Justice Court is $20,000. "Of course, cleaning costs will vary depending on your location and the size of your property," says Daniela Andreevska, a spokeswoman for Mashvisor. My luggage was in fact delayed and the limo company charged the extra fee since they had to wait for me. Furniture marks in carpet. For credit cards, log in to your online account and visit the Dispute Center, or call the number on the back of your card. This fee covers the extra expenses Hosts incur when getting their place ready for guests to arrive or after they leave. These fees are paid in full to the vehicle's driver. I literally used the car for two days to go back and forth across town (I was waiting to buy a new car), no one was in it, I don't even think I had groceries in it. Good thing the rental agent saw him otherwise we may have been charged like you. Your driver receives all of the fee. If you break the rules and smoke in the car, the amount of the penalty depends on the rental car company but it is always substantial. They have many same and similar complaints on the BBB which have varied results. For added security, we will send you a verification code to verify your identity. You get many advantages by choosing a rental car where smoking is not allowed. Do I have any other avenues I can pursue? For a typical apartment, the average usually comes in between $110 and $350, while larger houses could . (214) 919-5068. For example, there is a similar story @ Hertz in the link below. Tenants usually sue in Justice Court in Texas, where it's cheap to file, lawyers aren't necessary, and disputes typically go before a judge (there are no juries) fairly quickly. This is just a rant against Avis. OP is out $8 from the unaffiliated car wash. I went full Karen: called them, told them I would not be paying this and that they needed to tell me what exactly needed to be cleaned. Please enter your My Avis password to login, Login is not required to complete your reservation. listen to the Clark Howard Podcast at any time here, contact Clarks Consumer Action Center for free money help, AutoSlash Review: How To Save on a Rental Car, Best Credit Card Welcome Bonuses for 2023, Best Cell Phone Plans in 2023: The Cheapest Plan for Every Need. We are committed to providing our customers with vehicles that are 100 percent smoke-free, so all vehicles undergo an inspection after they are returned to the Avis fleet. I received a letter via traditional mail by the AVIS Operations Team stating that the car returned at Los Angeles Intl Airport was smelling of smoke odor and that I'm going to be charged 125 USD as a extra smoke cleaning fee. Yeah, okay. BBB.org will have levels of contact at a car rental agency that you do not have, he says. When the vehicle can only be inspected after the customer has left our facility and is found to require smoke-related cleaning, the customer is notified via mail that the fee has been charged to their credit card. Enjoy more benefits with an Avis Preferred Account. ._2FKpII1jz0h6xCAw1kQAvS{background-color:#fff;box-shadow:0 0 0 1px rgba(0,0,0,.1),0 2px 3px 0 rgba(0,0,0,.2);transition:left .15s linear;border-radius:57%;width:57%}._2FKpII1jz0h6xCAw1kQAvS:after{content:"";padding-top:100%;display:block}._2e2g485kpErHhJQUiyvvC2{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;-ms-flex-pack:start;justify-content:flex-start;background-color:var(--newCommunityTheme-navIconFaded10);border:2px solid transparent;border-radius:100px;cursor:pointer;position:relative;width:35px;transition:border-color .15s linear,background-color .15s linear}._2e2g485kpErHhJQUiyvvC2._3kUvbpMbR21zJBboDdBH7D{background-color:var(--newRedditTheme-navIconFaded10)}._2e2g485kpErHhJQUiyvvC2._3kUvbpMbR21zJBboDdBH7D._1L5kUnhRYhUJ4TkMbOTKkI{background-color:var(--newRedditTheme-active)}._2e2g485kpErHhJQUiyvvC2._3kUvbpMbR21zJBboDdBH7D._1L5kUnhRYhUJ4TkMbOTKkI._3clF3xRMqSWmoBQpXv8U5z{background-color:var(--newRedditTheme-buttonAlpha10)}._2e2g485kpErHhJQUiyvvC2._1asGWL2_XadHoBuUlNArOq{border-width:2.25px;height:24px;width:37.5px}._2e2g485kpErHhJQUiyvvC2._1asGWL2_XadHoBuUlNArOq ._2FKpII1jz0h6xCAw1kQAvS{height:19.5px;width:19.5px}._2e2g485kpErHhJQUiyvvC2._1hku5xiXsbqzLmszstPyR3{border-width:3px;height:32px;width:50px}._2e2g485kpErHhJQUiyvvC2._1hku5xiXsbqzLmszstPyR3 ._2FKpII1jz0h6xCAw1kQAvS{height:26px;width:26px}._2e2g485kpErHhJQUiyvvC2._10hZCcuqkss2sf5UbBMCSD{border-width:3.75px;height:40px;width:62.5px}._2e2g485kpErHhJQUiyvvC2._10hZCcuqkss2sf5UbBMCSD ._2FKpII1jz0h6xCAw1kQAvS{height:32.5px;width:32.5px}._2e2g485kpErHhJQUiyvvC2._1fCdbQCDv6tiX242k80-LO{border-width:4.5px;height:48px;width:75px}._2e2g485kpErHhJQUiyvvC2._1fCdbQCDv6tiX242k80-LO ._2FKpII1jz0h6xCAw1kQAvS{height:39px;width:39px}._2e2g485kpErHhJQUiyvvC2._2Jp5Pv4tgpAsTcnUzTsXgO{border-width:5.25px;height:56px;width:87.5px}._2e2g485kpErHhJQUiyvvC2._2Jp5Pv4tgpAsTcnUzTsXgO ._2FKpII1jz0h6xCAw1kQAvS{height:45.5px;width:45.5px}._2e2g485kpErHhJQUiyvvC2._1L5kUnhRYhUJ4TkMbOTKkI{-ms-flex-pack:end;justify-content:flex-end;background-color:var(--newCommunityTheme-active)}._2e2g485kpErHhJQUiyvvC2._3clF3xRMqSWmoBQpXv8U5z{cursor:default}._2e2g485kpErHhJQUiyvvC2._3clF3xRMqSWmoBQpXv8U5z ._2FKpII1jz0h6xCAw1kQAvS{box-shadow:none}._2e2g485kpErHhJQUiyvvC2._1L5kUnhRYhUJ4TkMbOTKkI._3clF3xRMqSWmoBQpXv8U5z{background-color:var(--newCommunityTheme-buttonAlpha10)} I have never ever smoked anything in my whole life and so my other only passenger staying with me during the whole trip. Your coupon number cannot be used for this reservation due to following reason(s): Connection Failed or Some Error occurred. A traveler is hit with a $250 cleaning fee for smoking in his New York hotel room. Re: Avis Charging $450 cleaning fee 1 week after returning my car at LGA. A smoke-free Avis fleet means youll always be driving a clean, odor-free car when you rent from us. You were still being polite when you referred to it as an "odor." The last time I wrote about smoking fees in. The cleaning & damage fee. Heres how Clark protects himself from unfair rental car fees. In Arizona, the following things can be deducted. Please update your credit card information. Good luck. When cleaning/washing and damage charges are incurred, the surveyors would capture photographic evidence of the damages. The next step Clark advises is that you file a complaint with the Better Business Bureau. Interestingly, Hertz eliminated its cleaning fees back in 2015, when times were better. Avis - BEWARE - Unwarranted $250 cleaning charge! OP has attempted to resolve the issue and the best he can now do is to initiate a chargeback. June 5, 2022 Posted by: Category: Uncategorized The proposed Avis class action lawsuit claims that when rental drivers get a parking ticket, toll violation fine, or other traffic violation fine, Avis automatically pays the fines and then charges the drivers. {{trips.fromCode}} -
A credit card dispute removes an entire level of appeal. 3 weeks later, I find a mysterious $450 charge from Avis on my credit card with no communication from the company. They tack on a fee if the driver has to wait longer than X minutes for you after your plane arrives, unless the delay is due to the airline's fault (for example, if your luggage is delayed). We are sorry, we are unable to retrieve your Upcoming Reservations currently. June 12, 2022 . Kathy Adams, Leaf Group Updated December 06, 2017. To dispute a cleaning fee, please navigate to "Trip Issues and Refunds" > "Review my fare or fees" > "I was charged a cleaning fee". Unfortunately for me, I only took a video of the cars outside. 2. If you booked a property that requires a card on file, you'll only be charged if the host submits a claim for damage that occurred during your stay. Your corporate discount code is invalid. ._1x9diBHPBP-hL1JiwUwJ5J{font-size:14px;font-weight:500;line-height:18px;color:#ff585b;padding-left:3px;padding-right:24px}._2B0OHMLKb9TXNdd9g5Ere-,._1xKxnscCn2PjBiXhorZef4{height:16px;padding-right:4px;vertical-align:top}.icon._1LLqoNXrOsaIkMtOuTBmO5{height:20px;vertical-align:middle;padding-right:8px}.QB2Yrr8uihZVRhvwrKuMS{height:18px;padding-right:8px;vertical-align:top}._3w_KK8BUvCMkCPWZVsZQn0{font-size:14px;font-weight:500;line-height:18px;color:var(--newCommunityTheme-actionIcon)}._3w_KK8BUvCMkCPWZVsZQn0 ._1LLqoNXrOsaIkMtOuTBmO5,._3w_KK8BUvCMkCPWZVsZQn0 ._2B0OHMLKb9TXNdd9g5Ere-,._3w_KK8BUvCMkCPWZVsZQn0 ._1xKxnscCn2PjBiXhorZef4,._3w_KK8BUvCMkCPWZVsZQn0 .QB2Yrr8uihZVRhvwrKuMS{fill:var(--newCommunityTheme-actionIcon)} 12/01/2022. A cleaning fee is a one-off charge for cleaning the space you stay in and is set by the Host. Not sure if this is the right place to post, but I am wondering what options I have remaining to get my money back. This is a known scam now by car rental agencies. The coupon code entered is not valid. I was charged $150 2 months after returning the family van for too much sand in the car. {{features.value}} litres, Confirmation:
They provided photos in the damage report (which they only sent me AFTER I made an inquiry to customer service), which were blurry and dark and definitely don't prove smoke presence. I Need Plane Tickets for an International Trip. You are successfully logged in. Almost done! Smoking is not allowed in any Avis car rental. 3. Edit: I still think the BBB is Yelp for old people and there are a lot of people who have an inflated belief in their helpfulness, but it doesnt hurt to try as apparently they are useful in some situations. Posted By : / cremation society of america coupon /; Under :man stabbed in north providenceman stabbed in north providence To echo some previous suggestions: I would attempt to call AVIS to sort this out (rather than writing a letter), escalating to a supervisor if you need to. Modifications may change your rate, and if so, the Car Selection page will redisplay. Some are blatant scams. The first thing to do is get in touch with the company. {{features.value}} Gal
The painting is subject to ordinary wear and tear, while the cleaning is not. Twice in 3 days Avis has tried to bill me $125 LAX and $450 HOU Hobby for sand/dirt in the car. Don't most locations have a hose at least? 22 reviews. Video your entire car inside and out before and after every rental. It appears that this is pretty common with Avis in Kauai, specifically. One common dispute between landlords and tenants is carpet cleaning. This takes considerable time and requires the vehicle to be removed from the rental fleet until odor-free. LAX is one of the busiest car rental centers in the US, maybe they just mixed up your non-smoked car with someone elses that was smoked in during return. OP, don't even bother. The contract I signed in Frankfurt was for EUR 2423.67 approx $ 2551.23. A smoke-free fleet means more vehicles for you to choose from when you arrive to pick up your rental. Restrictions and fees may apply for underage driver's. The BBB is Yelp for old people. 07/06/2021, 12:00 PM. Do Not Sell or Share My Personal Information. Please activate your profile to view upcoming reservations. Fighting with customer service. Unless OP has photos (always a good idea in iffy situations which OP acknowledges), this is a he said-she said. The article tells the tale of a family who picked up a rental car, complained to Hertz staff that the vehicle didn't look like it had been vacuumed, but were blown off by . NFTs Simplified > Uncategorized > disputing avis cleaning fee. And with an entire fleet of smoke-free vehicles, Avis ensures that all our customers enjoy the following benefits: It takes longer to clean a car with smoke smells and residue. You've reached the maximum amount of code sends. Refueling Fee Some rental car companies charge a fee if you do not show them a receipt for your fuel purchase. Once you complete your profile you'll be able to skip the counter, earn points and more. I contacted Hertz and asked about the wave of smoking fee cases. If it becomes clear that AVIS wont help you, Id dispute the charge with Amex. ._3bX7W3J0lU78fp7cayvNxx{max-width:208px;text-align:center} Sample 1 Sample 2 Sample 3 See All ( 10) CLEANING FEE. ._3-SW6hQX6gXK9G4FM74obr{display:inline-block;vertical-align:text-bottom;width:16px;height:16px;font-size:16px;line-height:16px} Any reason you havent gone up the chain of command via phone instead of writing in letters? Damages due to tenant's noncompliance with the law. "no smoking, a $250 dollar fee will apply". .FIYolDqalszTnjjNfThfT{max-width:256px;white-space:normal;text-align:center} What I like about them is that you dont have to deal with the counter- you can just pick a car from a certain section and go, which also has the benefit of allowing you to pick the best car for your needs. I left a complaint with the BBB to which Avis responded with a hand-wavey "we already gave you 50% off". Please enter your details and search again. ._2cHgYGbfV9EZMSThqLt2tx{margin-bottom:16px;border-radius:4px}._3Q7WCNdCi77r0_CKPoDSFY{width:75%;height:24px}._2wgLWvNKnhoJX3DUVT_3F-,._3Q7WCNdCi77r0_CKPoDSFY{background:var(--newCommunityTheme-field);background-size:200%;margin-bottom:16px;border-radius:4px}._2wgLWvNKnhoJX3DUVT_3F-{width:100%;height:46px} for my next car rental reservation I used AMEX travel and Alamo because I'm really disappointed at AVIS and hope that adding one more layer through Amex would save me time in case of problems. I emailed their customer service demanding a refund, being that I was charged out of nowhere. Step 2 - Reach out to Corporate Please try again later or contact Customer Care for further assistance. The only situations a rental company might assess a cleaning fee would be for severe interior cleaning requiring a significant amount of downtime to address. 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