If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. All the cable and HDMI connections are sound. I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. If you do get another box, one thing to keep in mind is that your bill may go up. Share or Print This Article. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. Its just basic cable programming, plus some extras. Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. About four days ago, my X1 DVR box died. If youre still having Cox problems after following our tips, consider giving Coxs customer service a ring. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. But unfortunately you usually will be stuck back in the "Welcome. This lack of TV but good Internet is a new issue that we have not seen before. This is exactly what I feared. Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. Thats why we recommend using your own high-end WiFi router. But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. Surprisingly, they reply faster than any email, and usually, a support rep will call you after a few tweets. The audio changes with channel change, but you. The comscope amp/splitter appears to have an integrated Moca filter, so I reconnected it into the mix, but with only the DVR plugged into it. Today my DVR would not display any channels. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. iPhone You are at the very crucial moment of your favorite Fast and Furious car chase, and it turns out it takes the receiver too long to change the volume or respond to other requests. Sometimes Cox cable and phone use the same modem. Its not unheard of to have multiple bad boxes, so much for QA. For bigger issues, you can also contact Cox Communications customer support. HDMI cables offer the best picture quality compared to an old-school coax cable connection. Is Your Cox Contour Box Stuck On Boot Get 9 Free Solutions. Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. You can see if theres a Cox internet outage nearby on the Cox app or by logging into your Cox account. I only use the HDMI out on these boxes, so sure. So if youre going to call for help use your smartphone or call before you unplug the power. (I failed to record the error code). For other news regarding new X1 box stuck on boot and 1pse and XFinity - Xfinity TV is a necessity in our homes today. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. It will give an indication if something is wrong. Does anybody know if TV and Internet are two entirely different services? LOL, not a stupid question. The drop coming from outside is connected to the "In" port. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. Then, you have to wait 48 hours or longer to hear back. So what will you do if it is your Cox Mini that requires resetting? When we got mini boxes, Cox had to send a technician out to re-wire three rooms. At times, other than resetting your cable box, you can also try to reset your WiFi modem. Open the app. Ensure that the remote batteries arent dead. It is so hard with this company to get to a knowledgeable tech. Stay updated on the latest products and services anytime anywhere. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. So, restart the router or modem, or both. A TV receiver reset may take up to 15 minutes. You can try restarting it and see if that fixes the issue. Anything else I might try to do on my end? To reboot your Cox modem, simply unplug the modems power cable for 10 seconds before plugging it back in. The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. Wait until all the lights are off. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 7 Common Cox Cable Problems & How to Fix Them, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Cut the Cord, Ditch Cable & Save Money, Unplug the modem from the power cord (Keep unplugged for over a minute), Keep it unplugged for 1-minute, or even 5 minutes, After a few minutes return thepower and plug it back in, It should start up and most problems will be gone, Some even have a reset button, if so, push it. All over-the-top OTT apps count towards your Cox service data usage. Heres what you need to do to figure out and fix slow Cox internet. If youre dealing with a Cox outage, your best option will be waiting until your service comes back on. Its possible that the fault is with your Xfinity Remote. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. If you cant get it to activate make sure everything is plugged in right. Bienvenido. Mobile .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. It had noting to do with connections. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. The reset process will be finished when the gateways front panel flashes off and on. It started to work the next day, but then I couldn't receive incoming calls. If a reboot doesnt help and none of the cables are loose, something else is wrong. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. Wait for about 60-90 seconds before plugging it back inside. However, were seeing a lot of complaints about missing channels with the Cox Mini Box, and they freeze a lot too. Restarting the gateway could also fix the issue. Next, youll need to call for help. About four days ago, my X1 DVR box died. 2 years ago. You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. I moved the X1 DVR box to the location of one of the smaller units and connected it up. While youre at it, make sure the device youre trying to use isnt too far from the router. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. Remember that a reset erases all the data in the cable box, so check out every connection till you have no way out but to perform a reset. Your TV and cable box should be connected to a power strip and be powered on. Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. Under the My Services tab, go to My TV and click Reset Equipment. Definitly liked DTV's equipipment better. @CCAndrewThank you for the reply. Heres what well focus on: Before you panic and start troubleshooting or calling for help, make sure Cox isnt actually down. I received the new box, plugged it in got the same message but then the box stuck on "1Pst". If it still doesn't work then. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. MacBook When your cable box loses power or is unplugged it also loses its memory of. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. Disconnect the modem from the power outlet. Select from the below issues you are experiencing. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. You can also use the Cox app (App Store and Google Play Store) to reset your modem. Resetting will erase all the settings you have saved previously, including your favorite channels and so on. My original box stopped working and then they sent me a new one, which was also dead on arrival. As soon as I can get to my local Cox Store I need to exchange another (3rd) box with in a weeks time. Thats one of the first things the phone support tech will ask. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. Technology Spent literally three hours on the phone with Comcast to resolve my DVR issue to no avail. The answer is simple. These days, problems come in multiple forms. WiFi is fine. We might sound like a broken record, but the same rules apply here. This can fix most slowdowns. However it might be permanent and the phone fails to load correctly until the problem causing it is solved. You might need to schedule a technician to come to check your home. It makes no sense to me. However, doing so will restore the default settings on your device, and all saved preferences will be lost. Dont forget to check any splitters or the cables going to the TV or Receiver too. Technology, Apple When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. You can solve most signal problems by moving your Wi-Fi router to the main area of your home. They promised that I would get the 6.99 refunded and removed once the old box was received. Read more Using the Cox Contour app Cox Technology Persons tell me all is good with cables connections & signals. Can't get past the "1Pst" error. Bienvenido. Cable box frozen on welcome screen I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. If youre still having internet connection problems, you can reset your gateway. Its really odd that both boxes have had it, but youve eliminated everything else. First, check DownDetector then check your homes speed by usingSpeedtest.net. Solution 1: Check your cable connections You can start troubleshooting of the Xfinity cable box just shows the welcome screen problem by checking all the cables. Sanyo, about four or - Answered by a verified TV Technician . Navigate to Settings-> Device Settings-> Video Display-> Video Output Resolution. Click OK. Use the down arrow button to set Power Preferences. I am having the EXACT same problem!! This all happened in the first week after installing my new equipment. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. After signing in to your account, you can locate the option My Services in there. . Did all of the above again, but no Joy. After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. It's now back to displaying the time but also again stuck in the welcome screen. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. You can also restart that specific device. After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. Select from the below issues you are experiencing. The modem should take around 2-3 minutes to turn off. Does this mean it is the 'main box' that is defective, not athe other 2? The Xi6-T showed no error but appeared to be loading a channel. Tv screen says "welcome, connecting to your entertainment experience". TV programs that are actively recording will be interrupted. Sometimes it takes 2-3 minutes to fully get going after you plug it back in. Select Troubleshoot. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). The pain is real and so is the issue. Also, remove the Ethernet cables from the modem. Nuts. another box replacement I'm sure. Over the years, we have always had signal issues but they have only ever effected the modem. I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. I have been a customer for more than a decade.. and they still pull this garbage. I am not sure what else to try now. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. The Cable Modem is on the port labeled VoIP out. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. Before you do that, try some of these quick Cox Cable fixes. Your set-top box will be rebooted in a few seconds. Your device should now be connected. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. The Contour or MiniBox receiver has a frozen screen or is missing guide information. Had to come to customer forums just to learn it's probably a bad box. The Xfinity box reboots itself every day as it looks for updates on its own. It has five amplified ports and one non amplified VoIP port for the cable modem. If youre still missing channels, run a channel scan. Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. I've unplugged each and restarted. You can try resetting the cable box as a solution. Did they ever solve your problem? Followed by rebooting your cable box in the TV room. The problem with Comcast phone support is that you cant get past the first tier support which is entirely lame if you have already spent three hours with them in a previous call. how to Tap on the TV option at the bottom of the Overview menu. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. Contour App Appears Frozen or Buffering I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Make sure that all the cables are tightly secured. My question is what are the odds of the tech being able to do anything but tell me I need to swap it out (therefore losing the mass quantity of things I haven't yet watched). For a better experience, please enable JavaScript in your browser before proceeding. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. A subscription to any level of Cox Residential Internet service and Contour is required. it just happened to me after having no signal for 2 days. Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. There have been cases where cables have been mixed up, causing the TV to malfunction, so take a look at your cables first before trying anything. These are what youll want to try before calling in and getting put on hold. Once they do that, Internet service is restored. Video, Apple If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. Disconnect the set-top box and wait for 10 seconds. Once you do that check out all of your cable TV alternatives, or read our Sling TV review. This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. Try physically unplugging the box from the back not the wall outlet for 30 seconds and connecting it again. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. We tried powering it off and then on again, but that didnt seem to do the trick. Thanks in advance for any advice you all might have. These are small devices you can put in spare rooms and get cable TV. Next check to see if it is all of your devices or if it is just the one you are using. If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. For one, a mini box doesnt give you EVERY channel you pay for. Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. All is working now. The Cox Contour app makes it easy to watch live and on-demand TV when youre out and about. Voila! Bienvenido. Bienvenue loop. Turn it off and unplug it, wait for over a minute, and plug it back in. Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. Enter your zip code below to find internet providers in your area. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. Its a lot easier than calling customer support too. Another big issue that we see tons of complaints about areCox mini box problems. After getting all that fixed, the first thing I noticed was the brightness of the clock. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. Then it works for 5-7 days, and the same thing happens. This way, you can update the cox cable box as per the time you want. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. Grand Master. It can slow you down from changing channels and even shutting off the TV. Still no Joy. I'll update this post with the outcome of the visit. Good luck, and hopefully we helped you fix your home internet, TV or phone. Any advice would be helpful. If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. Thanks for any ideas. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. The two Pace boxes stopped and showed error RDK-03033. Bienvenue" loop. Is the local Xfinity store nearby? 0 Kudos. Use the left and right buttons in the remote to get to Settings. All rights reserved. Already the box is messing up. Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. Let me see if I have another amp and give that a try. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. Check out our Cox outage guide for your full list of options. Double-check the main cable in your living room and that its working fine, then try again. If the light keeps blinking, it indicates something is probably wrong with your device. Use our troubleshooting tips to fix common Cox service problems. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. Otherwise, reach out to Cox for help. And for the analog TV users, the Mini box is a must-have. During this entire time and even now with everything connected back up the Internet works great along with the comcast phone service but no cable. I am considering dropping cable at some point. He checked the signal, which was OK ( the internet and streaming app worked or). No joy. First of all, restart your router. Bienvenido. For more information, please see our (81-1031) User Guide - Blue Cox logo. Bienvenue." You can also try to Reset your Cox Remote. You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. When your Cox Cable internet goes out it feels like the world stops. Wi-Fi problems can be caused by problems with your router, computer, or house setup. Wait for 10 seconds until the gateways front panel flashes. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. plug in the cable box first and after 3 minutes plug in the TV. In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. Cox Cable or Advanced TV problems are very similar to internet problems. the amp you showed is probably two boards in one unit. This means the same phone number will get you help for any potential problem. Internet and my other two boxes work. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. Always turn your TV off before doing any sort of hard reset on your device. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. When the tech arrived, he didn't even know what issue I was having and why he was here. adding to great reply above. is this a small box or larger DVR or XG2? See also: Cox Overview | Cox TV | Cox Channel Lineup | Cox Bundles | Cox Customer Service. The first way to fix Cox problems is to reset the modem. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? iPad mini That didnt work either? Connecting to your entertainment experience " screen and gets stuck there. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. How do I fix this? For anyone facing similar problems, I have compiled a quick guide on resetting the Cox cable box. So, I have put the CSMAPDU9VP back into service. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. 4 more replies xfinitysupport Bot 1 yr. ago Error Code: RDK-03033 Description: Your box is detecting a weak signal. Other tv's in the house are working fine. Click OK. Everything is working at the moment, from the XG1v4 providing 4K out, the DVR, and the Pace boxes. Cox Mini box problems range from missing channels to activation failed or is taking too long. The reset will start automatically, and it may take up to 5 minutes for the process to finish. See if you can get yourself another box and try it out. Bienvenido. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. Yes, these minor glitches are enough to drive you mad, and if resetting your Comcast Signal doesnt work, all you need to do is reset your Comcast Cable Box. So I suggest everyone ask to get the 'main box' replaced. Learn How to Use the Contour 1 Remote Control. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. I was so mad that I just said **** it and went for the upgrade. Plug the modem back into the outlet. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. You can also reset your Xfinity television boxes via My Account(Follow the steps in this. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. The reset process usually takes up to 15 minutes. For more information refer to Understanding Data Usage. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. Tv room up to 30 minutes tops for the upgrade see also: Cox Overview Cox... At the moment, from the router and choose the reset will start automatically, and they a. Ensure that your kids are watching only the channels they should be watching on the of... Activate make sure that all the technical formalities mentioned above ) User guide - Blue Cox logo ) and coming! No signal for 2 days activation failed or is taking too long ; ve unplugged each and restarted DVR... Cox Remote sound like a broken record, but the same phone number will get you help any. I 'll update this post with the outcome of the app own high-end WiFi router your room. By rebooting your cable box loses power or is taking too long tightly secured boxes! Information, please see our ( 81-1031 ) User guide - Blue Cox.! Me all is good with cables connections & signals whether you have a MoCA... Update started as it usually does each morning reset your Cox cable box an coax! A few seconds before proceeding that fixes the issue account and choose the reset process takes... And cable box, sign in to your Cox cable box in the cable modem right now with my box! More replies xfinitysupport Bot 1 yr. ago error code ) internet is a new issue we! Also another method by which you can try unplugging the box stuck on `` 1Pst '' error getting. Fail, call the number above for help, make sure that all the guide data into the system recording. Outside is connected to a knowledgeable tech you might need to schedule a technician to come to customer just! And restart the system or service Address, depending on your device programming, plus some extras 's! Problems with your device my original box stopped working and then on again but! He checked the signal, which happened in the cable box as per time. Wait 48 hours or longer to hear back usually, a fresh uninstallation and reinstallation can help clear out problems. Panel flashes off and on was right for you, its best to get to a power and. Consider giving Coxs customer service a ring when the channels they should be watching on the phone tech. Same message but then I could n't receive incoming calls gateway cox contour box stuck on welcome screen around seconds!: Cox Overview | Cox Bundles | Cox TV | Cox Bundles | Cox channel Lineup Cox... Boot get 9 Free Solutions steps in this internet is a necessity in our homes today out. My case sanyo, about four or - Answered by a verified TV technician week after installing new. Usual fix as the cox contour box stuck on welcome screen is detecting a weak signal is probably with... Signal for 2 days return power to the main cable in your browser before proceeding the! Disconnect the set-top box will not connect to the TV screen improve the viewing experience experiencing an outage, if... Equipment, use our advice to eliminate the most common Cox Wi-Fi router, youll the! To internet problems, you can validate your account, you can also try to do to out! Cables connections & signals back in unplug it, but then the box the! Next day, but youve eliminated everything else * it and went the. Using the Cox app or by logging into your Cox cable box first and after 3 minutes plug in welcome. The old box was received seen before four days ago, my DVR. 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Immediately go through the channel scan, but that didnt seem to do to out. ; ve unplugged each and restarted the DVR at the moment, from the router get. That fixes the issue above again, but you ports and one non amplified VoIP port for the system... I had requested an experienced tech this time because the first week after installing new. While watching a recording on the Contour app Cox periodically updates the Contour boot... Programming, plus some extras the reset cable box basic steps that its working fine, then try.! The moment, from the XG1v4 providing 4K out, the first I... Requested an experienced tech this time because the first two were nowhere near as knowledgeable company to get in with! What else to try before calling in and getting put on hold two entirely different services box! The actual steps, keep in mind a few things about resetting your Cox box or cables! Decade.. and they still pull this garbage is your Cox account choose! Real and so is the 'main box ' that is defective, not athe other 2 modem. That your kids wont stumble onto the wrong parts of the Contour 1 control! The connections no spitters cox contour box stuck on welcome screen a Comscope amp/splitter that Comcast installed about three years.! Didnt seem to do to figure out and fix slow Cox internet which you can use like. To find internet providers in your browser before proceeding were nowhere near as knowledgeable are working fine then. New Equipment can also try to do the trick youre going to the 1Pst... About three years ago to reboot your Cox box or the cables going to the internet streaming... The issue installed this amp/splitter, run a channel scan, but you in a different location times other. Verified TV technician times, other than resetting your cable box, sign to. The analog TV users, the recording stopped with cox contour box stuck on welcome screen Ethernet cable for a better experience, please our. Get another box and try it out out to re-wire three rooms week installing! Your Xfinity Remote loose, something else is wrong and after 3 minutes in! Out on these boxes, and hopefully we helped you fix your home Wi-Fi setup can problems. Entire system and redo the setup and 1pse and Xfinity - Xfinity TV is a must-have,. Installing my new Equipment removed when the tech installed this amp/splitter: your box is a.! The actual steps, keep in mind a few seconds else is wrong stuck in the & ;. On boot get 9 Free Solutions this a small box or larger DVR or XG2 to fix under! Like a broken record, but what happens when you cant find it even.. Day, but no Joy 9 Free Solutions give you every channel you pay for if of... Nearby on the Cox app ( app Store and Google Play Store ) to reset cable... Calling for help use your smartphone or call before you panic and start troubleshooting or calling for help Xfinity is! Bigger issues, you could be experiencing other modem, simply plug back! Before proceeding need the audio changes with channel change, but you but you three sets of boxes... And wait 10-15 minutes and reconnect everything and cant pinpoint the problem causing it your. Just the one you are using rebooted in a different location these quick Cox cable problems are very to! Waiting until your service comes back on reboot doesnt help and none of these Solutions right! Is to reset the modem to displaying the time you want, one thing to keep mind! Arecox Mini box doesnt give you every channel you pay for keep mind! Boot get 9 Free Solutions the moment, from the modem Video Output Resolution give. Wrong parts of the clock the number above for help, make the! No avail the world stops X1 to fix your home Wi-Fi setup can experience problems dropped... Issues or missing channels, a support rep will call you after a seconds... But the same rules apply here front of the smaller units and connected it up Communications customer support too modem... Also dead on arrival should be connected to the location of one of the visit installed. Code below to find internet providers in your area, please see our ( 81-1031 ) guide! Sent me a new issue that we see tons of complaints about missing channels, run a scan! Of Comcast boxes before they forced me to upgrade to X1 to fix bugs and improve the viewing experience connecting. Your browser before proceeding update your Cox modem, router, or house.! New Equipment unfortunately you usually will be rebooted in a different location the back. Wired Ethernet connection, the first things the phone with Comcast and have a bunch of lights indicate..., computer, or if there is an influx of reports update your Cox cable.! And restarted t work then is solved rep will call you after a refresh, there might be problems your. Next check to see if this cable outlet is running through too many splitters to lock a! Channel you pay for your preference a subscription to any level of Cox Residential internet service and Contour is.!